Information security as a research theme is a significant factor in the security of digital business operations in the tourism industry. Indeed, digital business operations can be considered to cover all business transactions that take place online. Information security is a natural part of day-to-day business operations and processes. Overall management of digital business operations leads to a good level of information security. Customer information, information management, and services based on customer identification have become a part of the ordinary information society (Salminen 2009, 19). This research theme takes into consideration the many levels of information security, from data protection to secure Internet trade. The Information Security Guide contains tips for safe Internet use.
Legislation related to information security:
Personal Data Act
Act on the Protection of Privacy in Electronic Communications
Act on Preventing and Clearing Money Laundering.

Individuals should be asked for their permission when their personal data are collected. In addition a company’s / organization’s Internet pages should contain a register or data protection description explaining what data are being collected and for what reason. The appropriate form is available on the Office of the Data Protection Ombudsman’s Internet pages: Registered person’s rights.

Rovaniemi University of Applied Sciences’ eLVa (Training program to enhance competence in digital business operations) project has collaborated with Lapland’s Tourism Safety and Security System’s network during the eLVa project. For example, a lecturer for the "
New information – welcome to first aid!" training was obtained through the network.

Photo: Royalty free stock photos (123RF) 2011. Photo at:

Lapland University Consortium publications:
Iivari, P. 2010.* Tourism safety. Global changes - local impacts (in Finnish). Publication D no 8. Rovaniemi University of Applied Sciences.

Kallioniemi, M. 2012. Protection of personal data in online trade from the perspective of the service provider. In Lapps at the peak of digital business – new opportunities for vocational education and development (in Finnish) (P. Hanni-Vaara, O. Kähkönen, and M. Merivirta (eds.)), 137–144. Publication series C no 33. Rovaniemi
University of Applied Sciences.

Kemppainen, M. 2012. Integral communication. In Lapps at the peak of digital business – new opportunities for vocational education and development (in Finnish) (P. Hanni-Vaara, O. Kähkönen ja M. Merivirta (eds.)), 83–86. Publication series C no 33. Rovaniemi
University of Applied Sciences.

Lapland University Consortium theses:
Hanni-Vaara, P. Internet trade in Ruka-Kuusamo’s tourism companies – Digital hospitality in service encounters (in Finnish). Master’s thesis. Degree Program in Tourism. Rovaniemi University of Applied Sciences.

Other publications:
Hakala, M. - Vainio, M. - Vuorinen, O. 2006. Information security handbook (in Finnish). Jyväskylä: Docendo.

Järvinen, P. 2012.
Day-to-day information security: Tips & solutions (in Finnish). Jyväskylä: Docendo.

Finnish Chambers of Commerce and Helsinki area Chamber of Commerce 2008. Companies’ crime security. Risks and their management (in Finnish).

Salminen, M. 2009. Information security in digital business (in Finnish). Hämeenlinna: Talentum.

Miettinen, J.E. 1999. Information security management – how to protect your company’s operation (in Finnish). Jyväskylä: Kauppakaari Oyj. Gummerus Kirjapaino Oy.

Official reports:
CERT-FI, 2011. Guideline 2/2011 Guideline for wireless network information security (in Finnish).

Ministry of Trade and Industry 2007. Information security questionnaire for SMEs 2006. Summary 8.2.2007 (in Finnish).

Ministry of Finance 2010. Information security guideline for social media (in Finnish). Government information security management team 4/2010.

Additional information:
Päivi Hanni-Vaara,
Multidimensional Tourism Institute,, tel. +358 40 710 6397
Mirva Tapaninen,
Multidimensional Tourism Institute,, tel. +358 40 527 6270

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